Frequently Asked Questions
Here’s a few answers to our most common questions.
You can schedule your first order using our pickup and delivery service on our website (www.garmentcareltd.com), or on our mobile app (available on iOS or Android). Feel free to walk into any of our store as we would gladly serve you. Lastly, you can also call or mail us at +234 807 741 2221 and customercare@garmentcareltd.com respectively.
Nothing is more important than ensuring the health and wellness of our customers, employees, and partners. As an essential service, we remain fully operational during this time.
In the current environment, it’s important for everyone to be more conscious of healthy and safe cleaning habits so we want to proactively share details around our cleaning process, our facilities, and the steps we are taking to ensure the safety of our staff and customers.
We are committed to using an extensive cleaning process for all garments to ensure an effective and professional cleaning. Our dry-cleaning process involves high temperatures to provide an effective cleaning for your items.
Our staff, customers, and facilities continue to have high standards for hygiene and sanitation. We are increasing the frequency of cleaning our facilities, countertops, and other surfaces as precautionary measures. Additionally, we are closely monitoring and following the guidance from the NCDC on personal hygiene and cleaning standards to help prevent the spread of COVID-19 and other communicable viruses.
We are monitoring the situation and following guidance from WHO and NCDC to ensure the health and wellbeing of our customers, and staff.
Thank you and please contact us with any questions.
Our service is a one-stop-shop for all your laundry and dry cleaning needs. We offer a highly professional dry cleaning, laundry, pickup and delivery service that’s delivered with optimum quality.
Our process ensures a 180-degree constant steam heat in the cleaning process and does so with much less water than the typical washer. This ensures a deep cleaning while preserving the colouring and fabric of your garment. We then finish on the best pressing equipment in the industry. With an experience of over 21 years, we have an array of well-trained staff sectioned into different departments to ensure that the right measures and thecniques are applied in laundry or dry cleaning your Garments.
We are experienced professionals in the dry cleaning and laundry business and we know the best method of cleaning even the most delicate fabric. However for your own personal reassurance you can drop a note with instructions into your laundry bag for pick-up.
If for whatever reason there won’t be anyone around for a pickup or drop-off at the scheduled time or you missed your appointment. Please contact the customer service team on 08077412221 or email customercare@garmentcareltd.com with your new preferred date and time and we’ll be there to serve you.
Express cleaning is available. Schedule your booking either in person, through a call to our customer centre, by email or through our website.
There is no minimum or maximum order size, as we can take care of all your cleanings effectively and efficiently.
We are thrilled that you have enjoyed your experience with us enough to share the love with your friends. Kindly share our website www.garmentcareltd.com with your loved ones, as it contains all necessary information, including but not limited to our addresses, emails, social media platforms, phone numbers etc.
We are always excited when our customers want to share Garment Care with their colleagues and employees. If you are interested in exploring how we might be able to work together, please email us at sales@garmentcareltd.com and we’ll take care of you.
Although we may not be able to clean every type of item, we are happy to work with you on specific items to see if we can clean them, how long it may take, and what the estimated cost will be. The best way to start this process is to reach out to our customer service department either in-store, WhatsApp, mail, or a direct call-in.
We take great pride in providing high-quality cleaning for every garment you give us. We have developed several steps in our process to ensure that your clothes always receive the best care.
We rely on our experience: It takes experience to recognize a great cleaner, taking into cognisance the fact that we have been operating for over 20 years and have maintained being the foremost dry-cleaning and laundry firm in Nigeria and west Africa at large of experience working with cleaners.
We work with the best: We have a thorough vetting process and always make sure that our staff are well-managed, trained, equipped, environmentally conscious, and follow industry best practices.
We have quality built into our internal process: We have several additional processes outside of the cleaning process in place to ensure that your garments are inspected while they are in our care. No item can pass our “quality control” check, to be returned to you without a member of our internal team reviewing it.
We’ll do what it takes to get everything right: We are confident that your items will receive the best quality cleaning possible. If you find a stain that has slipped through the cracks or your garment doesn’t meet our (or your) quality standards, please email customercare@garmentcareltd.com and we’ll provide a complimentary re-cleaning.