GC POLICY
A. Fabric Policies
1. Delicate Garments
Garments with embellishments such as beads, sequins, or delicate prints carry an inherent risk of damage during processing. While we exercise due skill and care, Garment Care will not be liable for any damage arising from the fragile nature of such items.
2. Colour Run
Certain garments may contain non–colour-fast dyes that can cause colours to bleed during cleaning. Although every effort will be made to minimize this, Garment Care will not accept liability for damage caused by colour run, or colour spill and/or colour transfer in the case of a multi-coloured garment.
3. Wet Cleaning
Where a garment is labelled dry-clean only but contains water-soluble stains and garment dye not colour-fast with the dry-cleaning solvent, improved results may be achieved through wet cleaning. This process carries risks, including possible shrinkage or colour loss. Customers who opt for this service acknowledge these risks, and Garment Care will not be liable for any resulting damage.
4. Curtains
Curtains are prone to up to 6% shrinkage and may suffer discoloration, tears, and/or yarn slippage due to fabric weakening caused by long exposure to the elements of weather (e.g., UV light from sun exposure, mildew from humid environments). These outcomes are linked to the nature of curtains, conditions of usage, age, and duration of usage, and not to the cleaning process. Shrinkage may self-correct once rehung, and in some cases, additional hemming adjustments may be necessary.
For trampoline curtains: Kindly note that due to long exposure to UV light, trampoline curtains and linings tend to further degrade during the cleaning process. Damages such as discoloration, tear or sticking and gumming of fabric become apparent after cleaning.
B. Leather & Accessories Policies
1. Handbags and Shoes
Handbags and shoes are manufactured primarily for fashion and utility, not deep cleaning. As a result, outcomes may be limited by factors such as heavy wear, ingrained soiling, non–colour-fast dyes, scratches, or structural materials (e.g., stiffeners) breaking down. While Garment Care applies expert handling, satisfactory results cannot be guaranteed.
2. Garment Care Ltd – Leather Works Policy
At Garment Care Ltd, we apply the highest level of skill and attention in handling all leather items, including shoes, bags, suitcases, wallets, and belts. Due to the unique nature of leather, the following conditions apply:
i. Delicate or Worn Leather: Older or fragile items may be prone to wear, tear, or breakage during service, especially where repair is attempted instead of replacement.
ii. Pre-existing Conditions: Scratches, stains, discoloration, or marks present before service will be documented and are not the responsibility of Garment Care Ltd.
iii. Sensitive or Luxury Items: Vintage, designer, or high-end leather may react unpredictably to cleaning or repair, and outcomes may vary.
iv. Limitation of Liability: While every effort will be made to achieve the best result, Garment Care Ltd will not be held liable for damage resulting from pre-existing conditions, natural wear, or material limitations.
C. General Policies
1. Payment Policy
Garment Care operates a 100% prepayment policy. Customers are required to pay the full value of their cleaning bill at the point of drop-off.
2. Extreme Value Items
Garments declared to have a high monetary value will be processed under VIP supervision, with extra care and diligence. An additional service charge will apply.
3. Claims Policy
While we take pride in providing excellent service, in rare cases a customer’s garment may be lost or damaged. In such cases, the following applies:
- All complaints must be reported within two (2) weeks of collection, with the tags displaying the order number and the slip outlining the garment’s condition.
- Customers must complete a claims form stating the item lost or damaged, purchase details, and store of purchase.
- Monetary compensation will only be given upon production of a valid purchase receipt. No cash payments will be made.
- Where no receipt is produced, compensation will be limited to 30% of the verified value (e.g., via internet or otherwise).
- For garments less than one year old and in good condition: 60% of the purchase price will be given (with receipt).
- For garments more than one year old and in good condition: 40% of the purchase price will be given (with receipt).
- For garments in poor condition: 20% of the purchase price will be given (with receipt).
- For garments of extreme value (≥ $500 or equivalent), customers must declare and complete the “Extreme Value Form” at the point of reception.
4. Anti-Drug Policy
In line with the provisions of the National Drug Law Enforcement Agency Act, Cap. N30, Laws of the Federation of Nigeria 2004, Garment Care reserves the right to disclose and surrender any illegal substances discovered in client garments to the appropriate authorities.
Consent
Where necessary, a customer consent form capturing the relevant policies is to be signed at the point of drop-off, particularly for services or items carrying special risk.
PRIVACY POLICY
1. Introduction
Welcome to Garment care.
Garment care operates Garmentcareltd.com
Our Privacy Policy governs your visit to Garmentcareltd.com and explains how we collect, safeguard and disclose information that results from your use of our Service.
We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Our Terms and Conditions govern all use of our Service and together with the Privacy Policy constitute your agreement with us.
2. Definitions
SERVICE means the Garmentcareltd.com website operated by Garment care.
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
USAGE DATA is data collected by entry or automatically either generated by the use of Service or from the Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
4. Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:
0.1. Email address
0.2. First name and last name
0.3. Phone number
0.4. Address, Country, State, Province, ZIP/Postal code, City
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device.
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service and to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Other Data
While using our Service, we may also collect the following information: sex, age, citizenship, address, and telephone number (work, mobile).
5. Use of Data
Garment care uses the collected data for various purposes:
0.1. To provide and maintain our Service;
0.2. To notify you about changes to our Service;
0.3. To allow you to participate in interactive features of our Service when you choose to do so;
0.4. To provide customer support;
0.5. To gather analysis or valuable information so that we can improve our Service;
0.6. To monitor the usage of our Service;
0.7. To detect, prevent and address technical issues;
0.8. To fulfill any other purpose for which you provide it;
0.9. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
0.10. To provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.
0.11. To provide you with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
0.12. In any other way we may describe when you provide the information;
0.13. for any other purpose with your consent.
6. Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
7. Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Nigeria and choose to provide information to us, please note that we transfer the data, including Personal Data, to Nigeria and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Garment care will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
8. Disclosure of Data
We may disclose personal information that we collect, or you provide:
0.1. Disclosure for Law Enforcement.
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
0.2. Business Transaction.
If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
0.3. Other cases. We may disclose your information also:
0.3.1. To our subsidiaries and affiliates;
0.3.2. To contractors, service providers, and other third parties we use to support our business;
0.3.3. To fulfill the purpose for which you provide it;
0.3.4. for the purpose of including your company’s logo on our website;
0.3.5. for any other purpose disclosed by us when you provide the information;
0.3.6. with your consent in any other cases;
0.3.7. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
9. Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
10. Your Data Protection Rights
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please email us at Customercare@garmentcareltd.com.
In certain circumstances, you have the following data protection rights:
0.1. The right to access, update, or delete the information we have on you;
0.2. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
0.3. The right to object. You have the right to object to our processing of your Personal Data;
0.4. The right of restriction. You have the right to request that we restrict the processing of your personal information;
0.5. The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable, and commonly used format;
0.6. The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
Please note that we may ask you to verify your identity before responding to such requests. Please note, that we may not able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.
We agree to the following:
0.1. Users can visit our site anonymously;
0.2. Our Privacy Policy link includes the word “Privacy”, and can easily be found on the home page of our website;
0.3. Users will be notified of any privacy policy changes on our Privacy Policy Page;
0.4. Users are able to change their personal information by emailing us at Customercare@garmentcareltd.com.
Our Policy on “Do Not Track” Signals:
We honor Do Not Track signals and do not track plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
11. Your Data Protection Rights
You are entitled to learn what data we collect about you, ask to delete your data, and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
0.1. What personal information do we have about you? If you make this request, we will return to you:
0.0.1. The categories of personal information we have collected about you.
0.0.2. The categories of sources from which we collect your personal information.
0.0.3. The business or commercial purpose for collecting or selling your personal information.
0.0.4. The categories of third parties with whom we share personal information.
0.0.5. The specific pieces of personal information we have collected about you.
0.0.6. A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
0.0.7. A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
Please note, that you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
0.2. To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
0.3. To stop selling your personal information. We don’t sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale”. You are the only owner of your Personal Data and can request disclosure or deletion at any time.
If you submit a request to stop selling your personal information, we will stop making such transfers.
Please note, that if you ask us to delete your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services that require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
To exercise your data protection rights described above, please send your request(s) by email: Customercare@garmentcareltd.com.
Your data protection rights, described above, are covered by the NDPR, short for the Consumer Privacy Act.
12. Service Providers
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
13. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
14. CI/CD tools
We may use third-party Service Providers to automate the development process of our Service.
15. Advertising
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
16. Behavioral Remarketing
We may use remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
17. Payments
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing.
Your payment card details will not be collected and stored by us. That information is provided to our third-party payment processors the use of your personal payment information is governed by their Privacy Policy. These payment processors strictly stick to the standards set by The Nigerian Data Protection Regulation 2019 (NDPR).
18. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. N.B link to clean cloud via website)
19. Changes to This Privacy Policy
We may periodically update our Privacy Policy. We will notify you if there are any changes by sharing the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
20. Claims
Download and fill out the claim form below
21. Contact Us
If you have any questions about this Privacy Policy, please contact us by email: Customercare@garmentcareltd.com.
TERMS AND CONDITIONS
1. Acceptance of Terms
By accessing or using Garment Care’s App, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms and conditions that may apply to specific features and conditions of service via the app.
2. Use of the App
2.1. Eligibility: You must be 18 years old to use our app.
2.2 Account Creation: To use certain features of the app, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2.3 User Conduct: You agree to use the app in compliance with applicable laws and regulations. You may not engage in any unlawful or prohibited activities, including but not limited to hacking, data mining, or any activity that could disrupt the functionality of the app.
3. Condition of Acceptance
3.1 Garment Care is only responsible for items received for processing
3.2 Garments are packed in polythene to protect them from dust but are prone to fungal attack if left in the polythene.
3.3 Garments not claimed after 6 months will be donated to charity.
4. Ordering and Payments
4.1 Order Placement: By placing an order through the app, you confirm that you are the authorized user of the payment method provided.
4.2 All orders must be collected in total to prevent misunderstanding at a later date.
4.3 Pricing: Prices for services are not displayed in the app. Garment Care reserves the right to modify pricing at any time. Any changes will be communicated to users.
4.4.1 Payment: We run a pre-payment service and operate a 100% payment policy.
4.4.2 Payment for services must be made through the app using the provided payment methods. Garment Care uses secure payment processing, and your financial information is handled by our Privacy Policy.
5. Service Provision
5.1 Order Fulfillment: Garment Care will make reasonable efforts to fulfill your laundry and dry-cleaning orders as per the terms specified in the app. However, circumstances beyond our control may impact delivery times.
5.2 Quality Assurance: While we strive to provide high-quality services, Garment Care is not responsible for damages or issues arising from the condition of garments or any other items before cleaning or processing.
6. Claims Policy
6.1 All complaints must be returned within 2 weeks after collection, and the tags displaying the order number, plus the strip outlining the garment’s condition must also be returned.
6.2 customers will be required to complete a claim stating the item lost or damaged, the store in which it was purchased, date and amount of purchase.
6.3 monetary compensation WILL only be given with proof of purchase (A VALID RECEIPT). No cash payment will be made.
6.4 customers who are unable to produce a valid receipt will only be given 30% of the purchase of the item if this can be verified (Internet or otherwise)
6.5 for garments of extreme value, customers must have declared such items to be items of extreme value ≥ $ 500 or its equivalent at the point of order and fill out the Garment Care extreme value form.
6.4 For garments less than a year old and in good condition, 60% of the purchase price will be given on production of the receipt of the purchase
6.5 For garments more than a year old and in good condition, 40% of the purchase price will be given on production of the receipt of purchase.
6.6 For garments in poor condition, only 20% of the purchase price will be given, on the production of receipt of purchase.
7. Intellectual Property
7.1 Ownership: All content, trademarks, and intellectual property on the app are owned by Garment Care. You may not use, reproduce, or distribute any content from the app without our express written consent.
8. Termination
8.1 Termination by Users: You may terminate your account at any time by following the instructions in the app.
8.2 Termination by Garment Care: We reserve the right to terminate or suspend your account and access to the app for any reason, including violation of these terms.
9. Modifications to Terms
Garment Care reserves the right to update or modify these Terms and Conditions any time. Any changes will be effective upon posting the revised terms on the app. Your continued use of the app after such changes constitutes acceptance of the updated terms.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at 08077411820 or customersecare@garmentcareltd.com
Thank you for using Garment Care’s App. We appreciate your cooperation in adhering to these terms for a smooth and satisfactory experience.