1. Acceptance of Terms
By accessing or using Garment Care’s App, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms and conditions that may apply to specific features and conditions of service via the app.
2. Use of the App
2.1. Eligibility: You must be 18 years old to use our app.
2.2 Account Creation: To use certain features of the app, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2.3 User Conduct: You agree to use the app in compliance with applicable laws and regulations. You may not engage in any unlawful or prohibited activities, including but not limited to hacking, data mining, or any activity that could disrupt the functionality of the app.
3. Condition of Acceptance
3.1 Garment Care is only responsible for items received for processing
3.2 Garments are packed in polythene to protect them from dust but are prone to fungal attack if left in the polythene.
3.3 Garments not claimed after 6 months will be donated to charity.
4. Ordering and Payments
4.1 Order Placement: By placing an order through the app, you confirm that you are the authorized user of the payment method provided.
4.2 All orders must be collected in total to prevent misunderstanding at a later date.
4.3 Pricing: Prices for services are not displayed in the app. Garment Care reserves the right to modify pricing at any time. Any changes will be communicated to users.
4.4.1 Payment: We run a pre-payment service and operate a 100% payment policy.
4.4.2 Payment for services must be made through the app using the provided payment methods. Garment Care uses secure payment processing, and your financial information is handled by our Privacy Policy.
5. Service Provision
5.1 Order Fulfillment: Garment Care will make reasonable efforts to fulfill your laundry and dry-cleaning orders as per the terms specified in the app. However, circumstances beyond our control may impact delivery times.
5.2 Quality Assurance: While we strive to provide high-quality services, Garment Care is not responsible for damages or issues arising from the condition of garments or any other items before cleaning or processing.
6. Claims Policy
6.1 All complaints must be returned within 2 weeks after collection, and the tags displaying the order number, plus the strip outlining the garment’s condition must also be returned.
6.2 customers will be required to complete a claim stating the item lost or damaged, the store in which it was purchased, date and amount of purchase.
6.3 monetary compensation WILL only be given with proof of purchase (A VALID RECEIPT). No cash payment will be made.
6.4 customers who are unable to produce a valid receipt will only be given 30% of the purchase of the item if this can be verified (Internet or otherwise)
6.5 for garments of extreme value, customers must have declared such items to be items of extreme value ≥ $ 500 or its equivalent at the point of order and fill out the Garment Care extreme value form.
6.4 For garments less than a year old and in good condition, 75% of the purchase price will be given on production of the receipt of the purchase
6.5 For garments more than a year old and in good condition, 50% of the purchase price will be given on production of the receipt of purchase.
6.6 For garments in poor condition, only 25% of the purchase price will be given, on the production of receipt of purchase.
7. Intellectual Property
7.1 Ownership: All content, trademarks, and intellectual property on the app are owned by Garment Care. You may not use, reproduce, or distribute any content from the app without our express written consent.
8. Termination
8.1 Termination by Users: You may terminate your account at any time by following the instructions in the app.
8.2 Termination by Garment Care: We reserve the right to terminate or suspend your account and access to the app for any reason, including violation of these terms.
9. Modifications to Terms
Garment Care reserves the right to update or modify these Terms and Conditions any time. Any changes will be effective upon posting the revised terms on the app. Your continued use of the app after such changes constitutes acceptance of the updated terms.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at 08077411820 or customersecare@garmentcareltd.com
Thank you for using Garment Care’s App. We appreciate your cooperation in adhering to these terms for a smooth and satisfactory experience.